Artige Quality Matrix

The Artige Quality Matrix




		If you have any questions about our Quality Matrix, or wish to make any comments, please feel free to send a message to us at quality@artige.com.



		If on the other hand you wish to engage our services and would like to apply these principles and our experience to helping your firm increase its profits, then please send a message to sales@artige.com or call us at (1) 717-354-5541, and one of our representatives will be happy to discuss your needs.



		Note: the Artige Quality Matrix is not related to AS-9132 standard. Interested readers should see below for details.



Overview		We wrote an article article titled Business Process Design Appraisal (BPDA), summarizing some research we have performed with regards to business process design and how quality management fits into the design process (a summary article is also available). One of the outcomes of that research was the ability to answer the question that goes along the lines of "what is the difference between (take your choice): "TQM; Quality Management; Kaizen / continuous improvement; ISO 9000; reengineering; change management / BPR; BPM; six sigma; lean manufacturing". The article that answers the question has become a popular destination, but the answer is intermingled with additional business process research.

		So that we decided to separate out just the "what is the difference question" and elaborate upon it, as that seems to be what most people are interested in. The most natural method is to express the question as a two dimensional matrix. We call that the Artige Quality Matrix, and it appears below. The way it works is you select the two terms that you wish to compare and see where they intersect in the table below. Clicking on the asterisk where the terms intersect will take you to a web page that explains the difference for that pair of terms. Feel free to read each of the individual comparisons.

		The business process design terms that appeared in our original Quality Matrix were the nine terms that we identified in our BPDA article as basic process deign methodologies. There are other methodologies that we felt were augmentations of these nine basic methodologies, consequently we have not listed them in our Quality Matrix. However, we have been asked about one of those augmented methodologies enough times that it seems we need to list it in our matrix anyhow. Just so happens it is one of our darling methodologies, that being World Class Manufacturing (WCM). We have deep respect for Richard Schonberger's work on Japanese manufacturing techniques and application of quality technology in process design. So we went ahead and added WCM as a term to our Quality Matrix.


Quality Matrix		Click on an asterisk at the intersection of two business process design methodologies in the below matrix you wish to see compared. This will take you to a web page that specific to those two methodologies. If you are unsure which asterisk you are about to click on, just allow your cursor hover over the desired asterisk for a moment. Most browsers will reveal a "Tooltip" box, which will contain a description of the two quality phrases that will be compared on the resulting linked web page.

		Note that this matrix is not complete, and we are adding the comparisons as time permits. So more asterisk marks will appear over time.

B
P
M

C
h
a
n
g
e

M
a
n
a
g
e
m
e
n
t

I
S
O

9
0
0
0

K
a
i
z
e
n

L
e
a
n

M
a
n
u
f
a
c
t
u
r
i
n
g

Q
u
a
l
i
t
y

M
a
n
a
g
e
m
e
n
t

R
e
e
n
g
i
n
e
e
r
i
n
g

S
i
x

S
i
g
m
a

T
Q
M

W
C
M

BPM

Change Management

ISO 9000

Kaizen

Lean Manufacturing

Quality Management

Reengineering

Six Sigma

TQM

WCM




		If the information expressed in this matrix is overwhelming or new, you might be interested in taking our "Effective Business Process Design" course, which deals with much of the material in this matrix.



Mistaken Identity		In the aerospace industry there is an auto-id symbology nicknamed "Data Matrix", whose purpose is to mark metal parts with an identification code that can be scanned consistently using automated devices. It is part of an effort to insure cradle to grave tracking and lineage of parts used in aircraft. The AS-9132 standard is titled "Data Matrix Quality Requirements for Parts Marking", which sounds similar to the quality matrix we have presented above.

		We wish to assure our aerospace readers that the Artige Quality Matrix presented above is not an auto-id standard. However, if you have a need to have an AS-9132 data matrix marking system integrated into your existing shop floor or production control system, you can contact our process control division. We have nearly two decades of experience with auto-id devices and labeling, including having metal parts laser etched with bar codes. If you do not have a shop floor control system or MES system, feel free to contact our services division. Through our ArMES production control framework we can deploy tracking and auto-id systems throughout your workplace.




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Last updated:
10-July-2005 14:34z