Effective Business Process Design Training Course

Course Description for:


		Effective Business Process Design


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Objectives

Description

Content




Objectives		This course will introduce students to the concepts of business processes and how businesses are essentially an aggregation of processes. Effective businesses are ones that have designed their processes purposefully, and insure that the processes interoperate with each other such that only desired outputs are produced. This course seeks to explain how effective business processes can be designed.

		This is a hands-on course, with the expectation that the student has some familiarity with business processes and business math, especially statistics.



Description		The drive for profitability in business is never-ending. The problem every business faces is how to generate profits using the least amount of resources, while establishing an ever-growing demand for the products being created. This is the theme covered by our course entitled "Effective Business Process Design", which never falls out of fashion. What does change over time are the tools used business practitioners to measure and redesign their processes. This course will explain the basics of business process design, show where it comes from, as well as the source of the design tools. The student will then understand why particular tools lose fashion over time, and how to select the best tools for their industry, regardless of their popularity. Relying upon operations research concepts and the laws of physics allows for this course to be contemporary and immune to the latest management fads.

		After taking this course, you should be able to:

		- Understand what a makes up a system, and how processes are related to systems.
		- Comprehend how system theory is derived from physics and operations research (OR).
		- Grasp the basics of business process design.
		- Use statistical toolsets to compare business process designs and their operation.
		- Differentiate between various business process designs philosophies, such as:
		TQM, continuous quality, BPM, six sigma and the like.
		- Recognize what resources are required to run an efficient and profitable business.

		What will NOT be covered in detail by this course:

		- Step-by-step/cookbook methodology to design a business process.
		- Focus on one quality initiative over another.

		We do not pretend to have a one size fits all methodology. Instead we assist you in identifying which OR concepts are applicable to your business and how one would go about designing a process to obtain the desired result. This course adopts the holistic view of businesses as systems, which precludes categorizing business process design in a stepwise procedural format. Instead, we offer a framework that informs the business practitioner of options available and provides guidance within a systemic methodology.

		Course Highlights

		This intermediate course will cover the following topics:

		- Basics behind process design.
		- Theory that TQM philosophy is based upon.
		- Applying Operations Research to process design.
		- Learning how to measure processes through statistics.
		- Determining the best design methodology for your industry.
		- Explaining the various quality initiatives.
		- A framework that seeks to guide one through process design.

		Every student participating in this course will receive a set of PowerPoint slides of session notes.

		There is a quiz for every session and a project demonstrating business design concepts that is to be turned in at the end of the course.

		Intended Audience
		This course is designed for those people who have been charged with operating a business, or helping a business operate profitably. This would typically include (not restricted to) operations managers, product managers, engineering managers, project managers and quality practitioners. Anyone with a desire to learn how to design business processes effectively, or is just plain curious about how the topic of quality relates to business process design, would benefit from attending this course.

		Requirements
		The student should already have some hands-on knowledge of business processes and business math, especially statistics. It would also be helpful to have had some exposure to system theory and business management theory. This course will rely upon articles and case studies to illustrate how one can apply operations research to business process design. All notes will be supplied during class.



Content		Course Syllabus

PART I	Basis for TQM
	How is TQM substantiated?

	Session 1 - Process Fundamentals

		Syllabus review and course grounding
		Terminology and concepts
		Laws of Physics, focusing on work and energy
		Temporal concerns

	Session 2 - Systems Overview

		What is a system? (system definition)
		Transformations and Change
		Thermodynamics: nature's natural change mechanism
		Sub-systems
		Open and closed systems

	Session 3 - Statistics Overview

		Introduction to Variation and Statistics
		Probability
		Experiments and their design - taking chance into account

	Session 4 - Operational Fundamentals

		Operations research (OR) basics I - deterministic
		Operations research (OR) basics II - chance
		Introduction to Strategic Planning

	Session 5 - Problem Solving

		Analytical tools
		Statistical / historical tools
		Interactive
		Brainstorming

PART II	Business Process Classification
	Mapping of business processes to the system model

	Session 6 - Input: Resources

		Time
		Energy
		Distance
		Stock
		Labor

	Session 7 - Transformations: Processes

		Work
		Task
		Activities

	Session 8 - Outputs: Products

		Manufactured good
		Service
		Waste

	Session 9 - Common Attributes

		Purpose
		Feedback
		Value
		Information

	Session 10 - System Interdependence - Conceiving the Business

		Linking processes together
		Business differentiation and competition
		Introduction to business rules

PART III	Designing Business Processes
	Applying Operations Research Principles to Business

	Session 11 - Process Design

		What is a process? (business definition)
		How to determine the parameters that should affect the process design
		Design methods
		Resources at your disposal
		Involvement from all affected parties
		Interface considerations - supply chain customers, et al

	Session 12 - Maintenance - Running the Designed Process

		Performance Measures
		Problem-solving Tools and Techniques
		Organizational Assessment

	Session 13 - Changing the Processes

		Why change a process?
		Recognizing when to do the change
		Continual Improvement
		Reengineering
		BPM/BPR

	Session 14 - Process Management - putting it all together

		Define
		Visualize
		Measure
		Control
		Report

PART IV	The Practice
	Effective Business Process Design as a Normal Matter of Course

	Session 15 - Quality

		Now we can define TQM
		List and map well known quality methodologies
		Strategic relation of quality to processes and system theory

	Session 16 - Leadership

		First and second level change management
		Leader vs. manager
		Strategic Planning

	Session 17 - Strategies / Frameworks for Running an Effective Business

		Formularization of the coursework
		Conclusion and wrap - up




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Last updated:
11-March-2005 02:39z